Refund Policy

At AutoscaleAI, we strive to ensure satisfaction with our AWS-powered services. This Refund Policy outlines conditions for requesting refunds for our Pro and Enterprise plans.

1. General Refund Policy

We offer a 14-day money-back guarantee for Pro and Enterprise plans. Request a full refund within 14 days of initial purchase if unsatisfied. The Free plan is non-refunded.

2. Eligibility for Refunds

You must:

Request within 14 days of purchase.
Provide a valid reason (e.g., technical issues).
Contact support@autoscaleai.online with account and purchase details.

Refunds are not granted for change of mind after 14 days, failure to use services, or user errors.

3. Refund Process

Email support@autoscaleai.online with your name, email, order number, and reason. We review requests within 5 business days and process approved refunds to the original payment method within 10 business days.

4. Non-Refundable Items

Non-refunded:

Renewed subscriptions after 14 days.
Extensive use during the 14-day period.
Third-party fees (e.g., payment processing).

5. Technical Issues

Contact support@autoscaleai.online for technical issues before requesting a refund. We leverage AWS support to resolve issues promptly.

6. Subscription Cancellations

Cancel subscriptions via account settings. Cancellation prevents future billing but does not guarantee a refund.

7. Changes to This Policy

Updates will be posted here, with significant changes notified via email or our website.

8. Contact Us

Email: support@autoscaleai.online

Address: 123 Innovation Drive, Tech City, TC 12345

Last updated: August 9, 2025